Delivery and Refund

We will deliver worldwide via FedEx, DHL, UPS, Hermes or Parcelforce depending on the size and nature of the artwork. Prices will be specific to the piece although some pieces will be delivered by staff from Justnanco to any destination in the UK depending on the nature and size of the piece. We advise that youcall the gallery and obtain a suitable quote for your purchase.

For delivery queries, including charges, insurance and refunds: Telephone us on 0117 973 0907 / 07964243979 or email us on cs@justnanco.com

Damaged Goods: If a piece is damaged through the delivery please contact us within 48 hours of receiving.

Credit Notes: Credit notes can be issued to buyers who wish to exchange their purchases. Please contact us for details.

Delivery Costs and Options

Delivery for limited edition prints are charged by the item according to your delivery destination, as follows: UK £7.25 per item / EU £18.50 per item / Europe (Non EU) £27.50 per item / USA £45 per item / rest of the world £85.25 per item. We currently offer free standard delivery on UK orders over £100 including limited edition prints

Standard Courier Delivery

Standard Delivery items are usually dispatched within 3 working days after the order has been placed, excluding custom prints which may take up to 14 days. We aim to deliver within:

3-5 working days for UK 
5-7 working days for Europe 
7-10 working days for USA, Canada, Fast East, Australasia and the rest of the world.

Insured Courier Delivery

Our standard delivery is insured up to £200 but if you need extra you can opt for insurance – costs for different locations are explained below. This option isn’t available for custom prints.

Delivery Restrictions

We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions.

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Justnanco Fine Art Gallery online shop advises each customer to contact their local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.